Terms and Conditions
STANDARD TERMS & CONDTIONS
Hart Flyshop Ltd is dedicated to your total satisfaction. We value any feedback and will attempt to reply to most queries within 24 hours.
Hart Flyshop Ltd
Exe Valley Fishery
Telephone: 01398 323008
Vat Registration Number: 869 9373 47
Price Pledge: Hart Flyshop Ltd will endeavour to match or better any other genuine Mainland UK retail outlet*/price**. Please call us on 01398 323008 with the relevant details and once verified we will attempt to match or better the price. Our policy is not to win your custom through only competing with other establishments in relation to pricing and delivery charges. Our pledge is to be competitive while offering the very best advice and after sales service.
* Legitimate Retailer must operate at least one retail store in the Mainland UK
** Advertised Price must be in a legitimate catalogue or magazine. Not including any special offers or promotions.
Making a Purchase: Making a purchase couldn’t be easier. Please browse our Catalogue and drag the item to your cart or click the “Add to Cart” button which will put the items you wish to buy into the shopping trolley. Once you have finished shopping click “Checkout” and you will be asked to fill in a few details required to complete your order.
We accept payment by most major Credit and Debit Cards. Please note we do not accept American Express or Cheques. If you would prefer to give your details over the phone or would like advise before ordering then please call 01398 323008.
We reserve the right to refuse or adjust orders where our internet system has displayed, entered or calculated the wrong information. Prices All prices shown include VAT currently at 20%. The customer is responsible for payment of any local taxes or duties levied.
Delivery: All orders received by 1pm will be dispatched on the same day assuming all items are in stock. Mainland UK customers can expect their goods to arrive in 1-3 working days. If any items are out of stock then we will place them on back order. We will inform you of any items on back order and give you an estimated delivery date.
You have the option to cancel your back order if you prefer not to wait. You will not be charged extra delivery on items that are on back order.
Once items have been shipped Hart Flyshop can not be held responsible for any items that may go missing unless a tracked postage service has been requested.
If multiple items are orders then they may arrive in separate packages.
Postage is charged at the following rates:
Mainland UK :
Small Parcels (Flies, Leaders etc.) - from £1.50
Medium Parcels (Reels, Lines, Fly Boxes etc.) - from £2.50
Large Parcels (Rods, Waders, Bags etc. ) - from £6.50
Items over 2kg - from £6.70 with courier
Orders over £75.00 - FREE delivery in Mainland UK only
We are able to offer International Shipping please choose your country from the drop down bar at check out. If you can not see the country you require then please call us on 01398323008.
Guarantee: All of our products come with a 14 day no quibble guarantee except for DVDs, Books and similar media. These items may be returned for direct exchange subject to the product being sent back in good condition. No cash refunds will be issued for DVDs, Books or similar media.
Returns Policy: We will exchange or refund unused purchases if returned within 14 days of purchase in the original condition and packaging, with a valid receipt. Items returned are done so at the customers own cost.
We recommend that you get a proof of posting when returning any items. We will not be held responsible for any items lost in the post. Items returned for exchange may be liable to a further postage charge depending on the exchange item. Claims for damages or shortages on any orders must be reported within 24 hours from arrival by telephoning 01398 323008.
Any faulty items must be returned within 14 days of purchase with a valid receipt and must be packaged securely, preferably in the original packaging.
Before any item can be returned you must contact us on 01398 323008 to get a Returns Number.
Your item(s) must be returned to the address below clearly marked with the returns number. All returned items must be returned with all the documentation, blank warranty cards and any other accessories provided by the manufacturer. We will endeavour to send your exchange items to you within 24 hours of receiving the returned item, subject to the exchange item being in stock. If returning items for a refund please allow time for your refund to appear on your card statement. Credit Card refunds are only available to the Credit Card used in the original transaction.
Hart Flyshop Ltd,
Exe Valley Fishery,
Special Offers & Free Gifts: All special offers are subject to availability and we reserve the right to alter or change them with out prior notice. Gift Vouchers or any other promotional discounts can not be used on special offer items. Free gifts are subject to availability and we reserve the right exchange any free gift item to one of similar value.